Housekeeping FAQ'S

Who will be cleaning my home?

We are premium and professional business and we take your security and safety very seriously. Our staff are Police Checked and fully insured for your peace of mind. All staff sign a comprehensive confidentiality agreement ensuring that your privacy and persoanl infromation is always protected. We endeavour to ensure that the same staff members take care of your regular service with as much consistancy as possible. All of our staff are highly trained and if, in the event that a replacement is sent, you can rest assured knowing that your service will be completed to the same high standard every time.  We welcome and appreciate your feedback every step of the way to ensure that you are always happy with our service. 


What is involved in a regular weekly Housekeeping service?

We work with you to find out what you want to achieve through a regular housekeeping service. We will walk with you through your home to establish your needs and any special requirements, including any specialised cleaning products you might wish to provide. All general housekeeping services can include the following (as required and time permitting):

  • Bathrooms – bath tub, shower recess, basin cleaned and sanitised
  • Toilets cleaned and sanitised
  • Kitchen – bench top, sink, cook top, microwave, outside cupboards/drawers
  • High and Low Dusting and wiping furniture
  • Thorough vacuum & mopping of floors
  • Glass and mirror cleaning
  • Stainless steel care
  • Specialised furniture care
  • Washing dishes
  • Laundry - washing, drying, folding and sorting (special care & delicates included)
  • Bed making & styling
  • Ironing - work shirts, uniforms, linen etc.
  • Home organisation
  • Supplies purchasing & errands

We complete a cleaning checklist after every service so that you know exactly what your housekeeper did during their time in your home and any feedback regarding the service. We require that you are present to meet you cleaner for their very first visit to your home to ensure that all of your requirements can be discussed. Please allow up to 20 minutes for this initial meeting. After the first clean we will communicate with you via our checklists and feedback forms. If there is anything else you need to discuss or request, you can call us anytime on 0431 076 506. 


What is the difference between a House Cleaner and a Housekeeper?

The main difference between a House Cleaner and a Housekeeper is that your Housekeeper is an expert in time management and is trained to provide a highly specialised and completely individual service. Where a cleaner is hired to provide cleaning services, they arrive at your home, clean all areas for the time specified and leave. A Housekeeper is a highly trained cleaning and home organisation professional and can clean to the highest of standards and in addition to cleaning, your housekeeper will multi-task - taking care of the laundry, ironing, tidying, sorting of cupboards, organisation of drawers etc. while ensuring that your home is maintained to the highest of standards. Your housekeeper will learn where things belong, organise and sort as required and create a work flow that demonstrates efficiency and that is unique to your needs. 


How can I book a Housekeeping Service?

You can request a service by completing our online booking request form here. Complete the form with all of the relevant information and we will be in touch with you to discuss your service requirements. As we are a premium housekeeping service and currently experiencing high demand, we may not be able to provide you with your first preference for date and time of your service. If your preferred day/time is not available, we will offer you an alternative day/time and then place you on our waiting list for your preferred day/time. We try our very best to accommodate your needs.

Alternatively you can call us on 0431 076 506 for a chat about our services. If you prefer, we can organise a time to come to you, view your premises and discuss your requirements in person.

Once we have confirmed your booking, you will receive a booking confirmation email as well as a login to your own private client account to access your invoices and service details. 


What happens after I have booked my housekeeping service?

Once we have confirmed the day and time of your first service, your housekeeper will arrive on the day to meet you and walk through your home with you. Please allow up to 20 minutes to complete the walk-through. During the walk-through your housekeeper will establish your requirements, familiarise themselves with your home and run through the operation of your appliances such as washing machines and dishwashers. Our housekeepers bring all of their own cleaning products and we require that you supply all laundry supplies including washing liquids, fabric softener, whiteners etc as well as dishwashing powder/ tablets. Any specialty cleaning products such as ceramic cooktop cleaners, carpet deodorisers, furniture polish etc must be supplied along with details of how to correctly use the products.

Please keep in mind that we can only contact you within our office hours, which are weekdays from 8am till 5pm. Please allow at least 7 days notice prior to you first booking. Once we have confirmed your requirements we will send your confirmation email. You’ll also get a reminder the day before your very first service as well as each service thereafter. 


Is there a minimum charge for your services?

Yes, our weekly housekeeping service requires a minimum booking time of 4 hours.


What if I am unhappy with your service?

We are so confident that you will love our service that we offer a 100% money back, happiness guarantee. If you are unhappy in any way, please let us know. We regularly provide feedback forms and questionnaires to ensure that we always know how you feel about us. If there is anything you need us to change we will work with you to ensure that you are 100% happy. 


What if one of your cleaners breaks or damages something in my home?

We treat each home with great care, but accidents can happen. If we damage or break anything while cleaning, we will repair or replace the item at no charge to you. Your housekeeper will contact us with the details and we will get in touch and continue to follow up with you to make things right. 


For Sale Cleaning an Property Styling FAQ'S

Why should I use The Housekeeper to prepare my house for sale?

We know homes! We spend our days cleaning, organising, decluttering and styling our clients homes. We fold their towels and sort their cupboards, make their beds, scrub their ovens, straighten the rug and reset the cushions on their lounge. Our Housekeepers are home management experts and understand better than most how to bring out the best features of your home. We understand that you cant always afford or have the time to move out of your home and engage a home staging expert to come in and furnish your home for sale (thats great if you do - we have packages for that also) but with The Housekeeper, you can get the best possible price for your home by engaging our expert cleaning and home organisation specialists to clean you house, declutter and depersonalise your home of all unnecessary items, creating an open, uncluttered living space that allows potential buyers to mentally “move in” and make themselves at home. Our service can add thousands to your sale price and potentially sell your home faster. 


Great, so I'm interested in your service. What happens next?

Get in touch with us via our contact form and we will call you to organise a suitable time for your completely free consultation. We walk with you through your home to discuss your current situation, assess your needs and provide you with a comprehensive quote. Our cleaning and decluttering service starts at $149 per hour for a team of two experts to completely clean, organise and declutter your home of all unnecessary and personal items that may deter potential buyers. We carefully pack up your things for safe storage and leave your home sparkling clean and ready for your first open house. 


What if I need some extra help in the styling department?

We can help with that too! We are experts in home interiors - we've cleaned, styled and maintained some of the most beautiful homes on the Gold Coast and we have a dedicated network of boutique suppliers for all of the homewares, soft furnishings and finishing touches you require. We can tailor a package to suit your needs - everything from bed linen and cushions to furniture for hire. We also understand that it is becoming increasingly popular for buyers to request to purchase the home with all furnishings included as a package deal. We can put together a package that not only increases your sale price but also allows you capitalise on the cost of your property styling investment. Contact us for access to our Supplies page to view the extensive range of beautiful, high quality homewares and furniture that we have available to choose from. 


How long before I list my property should I engage The Housekeeper's services?

We recommend that you book in your service as close as possible to the date of your first open house to ensure that your property is at its best. We require at least 7 days notice after our initial consultation to book in your service. The most productive timeline would be to contact us as soon as you have made the decision to list your home for sale. As well as our initial service, we can also schedule regular maintenance cleans during your sale campaign to ensure the property is always at its best. 


What areas to you service?

We currently service the entire Gold Coast area, from the NSW border to Beenleigh. 


What are your payment terms?

Due to the high demand for our services, we require a 50% deposit upon booking. The remaining 50% is payable on the day of service. We accept bank transfer for deposits and credit card payments through mobile Eftpos facilities. 


Can I see your previous work or talk to a client for a reference?

Absolutely! You can see some of our previous work on our Instagram page and during our initial consultation we can put you in touch with current and previous clients for references.